Title:  Psychosocial Recovery Coach

Role Summary

The role of Psychosocial Recovery Coach is to work collaboratively with clients, their families and supports to design, plan and implement mental health recovery plans that are specific to the individual. The role seeks to build strong, respectful relationships with clients, driven by the coaching of positive, healthy habits and aiming to build up the capacity, strengths and resilience of clients. The role relies upon honesty, integrity and sound problem solving skills to always be focused on achieving outcomes for clients. The role also liaises with various internal stakeholders to ensure that a considered, holistic approach is being taken towards client care. 

Responsibilities and Duties

• Accepting and following up on referrals for NDIS Psychosocial Recovery Coaching
• Working with clients to develop strategies and positive habits for implementation throughout their daily lives. 
• Working collaboratively with clients and their families or representatives to build their capacity to manage supports within their NDIS plan
• Operating effectively within the NDIS funding framework and terms of business
• Identifying and responding appropriately when a client’s needs change or escalate
• Collaborating and liaising with internal teams and external stakeholders to ensure coordinated and effective support delivery
• Maintaining progress notes and reporting these back to internal stakeholders.
• Identifying potential crisis situations and proactively, effectively managing these.

Skills, Attributes and Experience

The work undertaken by a Recovery Coach often requires lived and/or learnt experience, so it is an essential requirement that successful candidates possess qualifications in peer work or mental health, or equivalent training, or significant experience working in a mental health field. Our ideal candidate will be a strong communicator who practices active listening, keeps empathy in focus as they work and are passionate about supporting clients. You will possess a strong work ethic and not think twice when presented with the opportunity to go above and beyond for a client of yours. Our ideal candidate will also possess a sound knowledge base for the skills and practices required for successful psychosocial recovery, and have familiarity with navigating mental health services and systems. We are happy to consider candidates with lived experience of mental health recovery.  

As well as the above, the key requirements include: 

• Possess or willing to obtain a Working With Children Check and an NDIS Worker Screening Check.
• Relevant qualifications and/or experience as within a relevant field. 
• Previous experience working within the NDIS framework.
• Sound MS Office skills for emailing, report writing and keeping case notes.
• Creativity and resourcefulness when solving problems and navigating complex situations
• A high level of self-motivation and a genuine drive to deliver positive outcomes for your clients