Title:  Scheduler

Role Summary

We’re looking for an organised and proactive Scheduler to keep our team running like clockwork! In this role, you’ll coordinate staff resources to ensure our clients receive seamless service, create and maintain regular rosters, and tackle day-to-day challenges like unplanned absences or cancellations. You’ll work closely with both staff and clients, keeping everyone informed and supported with a friendly, professional approach. If you thrive on problem-solving, love keeping things on track, and enjoy being the backbone of a busy team, this is the role for you!

Responsibilities and Duties

• Regularly review and maintain rosters to meet key service indicators
• Minimise travel time to maximise direct client support
• Manage day-to-day rescheduling and cover unplanned absences efficiently
• Ensure staff are appropriately matched with clients for optimal compatibility
• Maintain clear communication with staff and clients to support seamless service delivery

This role is being hired on a permanent full-time basis and is located out of our central office in Belmont!

Skills, Attributes and Experience

• Previous experience in scheduling or rostering is not essential; we value a keen eye for detail and a love for problem-solving!
• Excellent time management, planning, and organisational skills
• Strong communication skills and a passion for building positive relationships with key stakeholders
• Genuine customer service focus, reflected in a friendly and professional phone manner

Key Criteria:

• Previous experience in scheduling or rostering within a complex service delivery environment, ideally healthcare, is highly desirable but not essential
• Understanding of rostering principles is desirable, but not essential
• Familiarity with the NDIS framework and its applications is desirable, but not essential
• High level of competency using computer systems and software
• Ability to manage competing deadlines and priorities effectivel