Title:  Practice Manager

Role Summary

The Practice Manager is responsible for the efficient day-to-day coordination of all Allied Health services, ensuring a high-quality client experience and optimal use of therapist capacity. The role oversees client scheduling, administrative coordination, and supports productivity, billing, and funding utilisation outcomes. Working closely with therapists, administrative staff, and senior practitioners, the Practice Manager ensures services are delivered in a timely, effective, and sustainable manner.

Responsibilities and Duties

• Coordinate and manage client enquiries and appointment scheduling, including confirmations, changes, and reminders.
• Optimise therapist calendars to maximise productivity, utilisation, and billable hours.
• Monitor therapist caseloads, team capacity, and service delivery performance against KPIs.
• Support effective use of client funding by monitoring utilisation and identifying trends or risks.
• Maintain accurate scheduling and administrative systems.
• Liaise with clients, therapists, and internal stakeholders to ensure smooth service delivery.
• Escalate complex issues and support management and leadership as required.

This role is being hired on a permanent full-time basis and is located out of our central office in Belmont. Please note that in Q2 the office will be relocating to West Perth.

Skills, Attributes and Experience

• Experience in NDIS is highly desirable
• Experience in practice coordination, scheduling, or administrative roles (healthcare or Allied Health preferred)
• Strong organisational skills with the ability to manage competing priorities
• High attention to detail and accuracy
• Ability to work independently and collaboratively in a multidisciplinary environment
• Proficiency in scheduling systems and office software (e.g. Microsoft Office, Outlook)