Title:  Client Intake Coordinator

Role Summary

The Client Intake Officer is responsible for liaising with new and prospective clients to assist them with accessing the appropriate St Jude's services within our disability services division. The role works closely with our marketing function to ensure that our services are being promoted in line with where the organisation has the most capacity to receive new referrals. The role is also focused on facilitating the prompt following up of new opportunities by other internal stakeholders and on guaranteeing that new and prospective clients have a positive experience throughout the service commencement process.  

Responsibilities and Duties

• Managing and acting upon new and prospective clients in a first point of contact capacity
• Ensuring that service commencements are being undertaken in a timely manner for new clients
• Gaining an understanding of client requirements and recommending appropriate services
• Maintains and implements systems and processes for tracking client referrals and referral pipelines
• Providing regular reporting to internal stakeholders
• Working in conjunction with the marketing function to ensure business development material is in line with service delivery capacity

This role is being hired on a permanent full time basis and is located at our central office in Belmont! 

Skills, Attributes and Experience

Our ideal candidate will have significant previous experience working within the Disability sector and the NDIS framework, including a sound knowledge of NDIS funding and plan structures. They will have excellent analytical, problem solving and conceptual skills, and use these to effectively promote services and assist in gaining new business. Our ideal candidate will have a person-centered, individualised approach to their work and demonstrated proficiencies with relationship building, negotiating and advocating. They will also have the ability to translate their work into succinct, accurate reporting that can be presented to various internal stakeholders. Most importantly, our ideal candidate will have tremendous passion for their work, and for playing a role in the ongoing growth and success of their organisation. 

Key Requirements include:

• Previous experience working within the NDIS is essential
• Previous experience working within sales/customer service/marketing is highly desirable but not essential
• Qualifications in fields relevant to the NDIS is highly desirable but not essential
• Possess or willing to obtain an NDIS Worker Screening Check