Title:  Business Development Manager - Support at Home

Role Summary

The Business Development Manager will play a key role in driving growth across our expanding Support at Home division. Working closely with referral partners, clients and internal stakeholders, you will identify new business opportunities, build strategic relationships and connect older Australians with high-quality Support at Home services. Drawing on your experience within aged care, health or community services, you will help strengthen our market presence and support sustainable service growth across WA and Queensland.

Responsibilities and Duties

• Build and maintain strong relationships with referral partners, healthcare professionals, community organisations and prospective clients to drive growth within our Support at Home services.
• Connect eligible clients with tailored Support at Home services, including the development and management of individualised funding budgets.
• Identify and develop new business opportunities across the aged care and community services sectors.
• Develop and implement business development strategies to support sustainable service growth across WA and Queensland.
• Prepare business proposals, market analysis reports and growth initiatives.
• Represent the organisation at networking events, industry meetings and community engagement activities.
• Maintain accurate client and stakeholder information within the CRM system.
• Support the development of service agreements.

This role is based at our West Perth office and will support our Perth & Queensland operations. The role is being hired on a permanent, full-time basis. 

Skills, Attributes and Experience

Our ideal candidate will have experience working within a complex service delivery environment, ideally within aged care, healthcare or disability services, and a demonstrated ability to drive business growth through relationship management, community engagement and client acquisition.

You will be a confident communicator with the ability to build strong, trusted relationships with a diverse range of clients, referral partners and stakeholders. With a sound understanding of the aged care sector and Support at Home environment, you will conduct business ethically, professionally and with a strong customer-focused approach.

Key selection criteria includes:

• Previous experience managing and maintaining a CRM.
• Proven ability to conduct market research, identify growth opportunities and develop strategic business development initiatives within the aged care or community services sector.
• Demonstrated ability to build strong, mutually beneficial relationships with clients as well as external and internal stakeholders.
• Experience developing and managing individualised funding budgets and service solutions within a Support at Home or Home Care environment.
• Strong relationship management skills, with the ability to build and maintain mutually beneficial partnerships with clients, referral networks and internal stakeholders.
• Excellent communication, negotiation and interpersonal skills, with the ability to engage effectively with a diverse range of stakeholders.
• Sound understanding of the aged care sector, including Support at Home.